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FAQs
Are there any startup costs?
We don't charge any start-up or set-up costs. Depending on whether your property is already ready to go or if this is your first time hosting, your property may still need a few key items to allows us to get up and running (e.g. linen, towels, key lockbox).
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What does Escape Management do?
We offer full-service short-stay rental management, handling everything from property listings, guest communication, and dynamic pricing to cleaning, maintenance, and 24/7 support. Our goal is to maximize your property’s revenue while ensuring a hassle-free experience for you.
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How do I get started with Escape Management?
Getting started is easy! Simply tell us about your property, select the services you need, and we’ll handle the rest. You’ll be ready to start hosting and earning in no time.
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What types of properties do you manage?
We manage a wide range of short-stay rental properties, including apartments, houses, cabins, and unique stays such as properties on wineries or campgrounds. Whether its a holiday home or investment property, we can manage it.
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How much do your services cost?
Our pricing is flexible, depending on the level of service you choose. We offer a full-service management package (includes cleaning, linen, turnover etc.) as well as a digital services only package (listing and booking management). Contact us for a personalised quote based on your property’s needs.
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What platforms do you list my property on?
We list your property on leading booking platforms such as Airbnb, Booking.com, Stayz Vrbo and others. We ensure your property is visible to the widest audience possible to maximise bookings.
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How do you ensure my property gets booked?
We optimise your property’s listing with professional photos, compelling descriptions, and dynamic pricing to keep your property competitively priced. Our goal is to attract high-quality guests while maintaining maximum occupancy.
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How do you handle guest communication?
Our team manages all guest inquiries, bookings, and communication, ensuring a smooth experience from the first contact to check-out. We respond quickly and professionally to enhance guest satisfaction.
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What happens if there is an issue with a guest?
We handle any issues that may arise during a guest’s stay, from minor complaints to emergencies. Our team is available 24/7 to ensure the situation is resolved quickly and professionally.
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Who takes care of cleaning and maintenance?
We coordinate all cleaning and maintenance services between guest stays. Our trusted cleaning partners ensure your property is spotless and well-maintained for each new guest.
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Do you provide dynamic pricing?
Yes! We use sophisticated pricing tools to adjust your property’s rates based on demand, seasonality, and market trends. This ensures that you get the most bookings at the best possible rates.
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What if I already have existing bookings?
No problem! We can seamlessly take over management, honoring your existing bookings while improving your property’s performance moving forward.
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How do I know how much my property is earning?
You will receive detailed financial reports that track your property’s performance, including bookings, revenue & expenses. We provide full transparency so you always know how your property is performing.
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Can I still use my property when I want to?
Absolutely! We offer flexible management options, allowing you to block off dates when you want to use your property. You retain full control over availability.
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How do you handle key exchange and check-ins?
We offer key-less entry, lock boxes, and self check-in options, ensuring a smooth and convenient process for both you and your guests.
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Is there a minimum contract term for your services?
We don’t lock clients into long-term contracts. You can choose to use our services for as long as you need. Our goal is to build long-term partnerships based on trust and performance.
